My experience and review at smalltao

My experience and review at smalltao

This time I tried using the agent 'AlsoTao' for my purchases (I believe they were previously known as Smalltao) and I've had mixed feelings about the whole process.
First off the site is reasonably difficult to navigate you really have to hunt for bargains, as the items are named and categorized strangely.
The first thing I tried to order was a coat, I had to cancel it because I couldn't tell it was for a custom item and it was just a deposit, at first I felt rather stupid but then I noticed it really was a misleading listing. So I cancelled the order, luckily they e-mailed me about it, they're very good at contacting you I'll give them that.
So they put the money back as a sort of store credit, so I had to think of something else to buy, to be honest I would have rathered just have my paypal refunded. But anyway, I set about picking something else, and after hours of searching, because you have to open the item up to see how much it really is with shipping, which can amount to quite a lot. I finally chose a wig, and when I had gone through the process of purchasing it, they told me it wasn't available and asked if I wanted to cancel it "well duh" then they refunded me the wrong amount, which I told them was wrong and they rectified it straight away, which was fine but this was certainly a bit of a rigmarole and to be honest I would have preferred to spend the extra $10 to buy on eBay.
So I chose a similar wig, and bought that, and I was messaged saying I had to pay an extra 4 dollars for shipping, which I know isn't a lot but just another pain in the ass because it means either the listing wasn't accurate or their shipping estimate wasn't. I was also a little concerned as it was a picture of a blonde wig, however it was listed as 'army green' ???? At this point they have sent me pictures of the weight of the item and it in the factory, and I've got to say the product looks quite good and well packaged, so lets see once it gets to Australia.......
My Wig finally arrived! It took over a month to get here, which is quite long but expected, it was very well packaged, and just like the picture in the listing. It's a very high quality wig and I'm very happy with it. Well you get what you pay for I guess.
Also sorry if this post is tldr.

Shipping cost:2/5
Shipping time:2/5
Product Quality: 5/5
Customer Service: 4/5

Overall Rating: 3/5

So basically there was a lot of small issues, however they were resolved quickly and easily.
The site is pretty awful to get around/understand.
However the product is quite nice.
So after quite a process I now have a nice reasonably priced wig.