3. how can i process my order if i use western union payment ?
send me these information : mtcn control number, your first name and last name, country, money total amount, order number,
once we check your payment goes through, we will confirm your order via an email and leave the rest things to us, we will deal with your order.
4. please tell me whats the approximate shipping time to my country ?
10-40 working days as usual to deliver any country in the world.
5. when i order big package - 3kg, do you send them as a big package or several smaller
packages ?
we will ship out via china post airmail a big parcel as usual,
but if you need to ship via other shipping methods, please contact us to change it.
6. another question - for big packages ( around 3-4kg) are there any customs fees and
additional taxes or "total price" is the price for the package to arrive on the address given ?
we here only collect you 1-time total price, which includes unit price and shipping cost.
we do not collect any extra charges.
customs fee due to the parcel delivery to your local customs laws, you can check your country laws first,
we will not collect you customs fees.
7. it is my first time to buy from you, can you give me a hand and solve my doubts ?
yes, leave me a message here, i will reply you within 24 hours.
8. do you accept peso currency ?
sorry, we do not accept it, we here only accept usd dollars currency or chinese currency.
9. i see your site putting estimated weight, can i modify it if i think it is wrong weight data ?
if customers are hesitated about estimated weight on our website, welcome to contact us to help you modify product weight first
(if customers really know the items' actual weight which includes packaging), we alsotao love to help customers solve any problems.
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PS:About Freight Differences
We are taobao agent, so our weight is estimated; we will recalculate the final weight when the item arrives in our warehouse.
We will email our customers to add the freight difference if the weight is heavier;
and will return the difference after shipping when the final weight is lighter.
This is the limitation of our operation mode, hope you can give us some understanding and support for this.
10. where are you ? can you ship the product to my country ?
here is our location see Link:
http://bit.ly/1025lrnyes, we here support worldwide delivery any country in the world.
such as: united states, canada, australia, new zealand,
united kingdom, chile, colombia, argentina, turkey, spain, brazil, portugual,
, japan, saudi arab, egypt, russian, belarus, Israel, greece, Belgium, bulgaria, etc.,
too many countrys, for more, you can ask us.
11. what payment method you support ?
paypal, credit cards, alipay, bank transfer, western union, moneygram, click here to know the details:
http://bit.ly/1025lrn
12. what shipping method you support ?
standard post and express mail, click here to know the details:
http://bit.ly/18ZlxQi
13. how can i track my shipping status ?
we will provide you a tracking number and tracking website via email notification once we ship it out,
14. how can i check my order status ?
login your account and find different order status terms meaning:
http://bit.ly/17lVhPF
15. i can not register at your site, it said you suspend to accept new users ?
We implement membership system, welcome to
contact us or your friends to send you an invitation and complete register steps.
16. what products you mainly sell ?
clothes, shoes, digital products and accessories, computer and laptop parts, cellphone and parts, football and basketball jersey,
bike parts, women's make-ups, etc.
prohibited products: liquid, food, animal, country laws rules
17. what is the final price at your site ?
we here only collect you 1-time total price, final price which includes ONLY unit price and shipping cost.
we do not collect any extra charges.
18. what is the shipping cost at your site ?
it depends on product weight and delivery country and shipping method you choose, know more by below link:
http://bit.ly/10hnaoU
20. can you ship shoes to me without sending a box ?
yes, please contact our customer service to support it.
21. how can i know your product is in stock ?
check the quantity data at each product's page, if you are not sure, welcome to
contact us .
22. how to choose a good quality product ?
choose a good reputation taobao seller, click here to know:
http://bit.ly/14ib38j
23. how to get free gift or discounts from your site ?
pls pay attention to our official fans page:
http://on.fb.me/11KU0bG
25. what is the minimum order ?
no minimum order, at least 1 piece.
