Smalltao feedback about order Taobao products

Recently, Xin Lin has received many questions about our online customers. So I collect all the possible answers to help all of you find the best way to purchase something from our site. Please feel free to leave us a message if you have any questions.

Question 1 What should I do if I can't find some useful information on item description?

Best Answer: Our data is based on www.taobao.com. If the manufacturers doesn't write useful description on this item, you can call us on Live Chat or send mail to sales@smalltao.com. Our customer service will talk to the manufacturer later and give you a satisfactory response as soon as we can.

Question 2 Can I pay with Euro? How can I know the currency between local currency and USD dollars?

Best Answer: Our wesbite default currency is USD dollars. Euro payment can be accepted by Paypal. You can transfer money to your local  currency at http://www.xe.com. 

Question 3 How to know the size? Are they chinese or European sizes on the site?

Best Answer:  As our data is based on Taobao, they are Chinese sizes on the site. You'd better transfer to European sizes by the size guide(http://www.smalltao.com/help/22/Size%20Guide.aspx). All the clothing size, pants size, underwear size, shoes size, baby clothing size and baby shoes size can be found corresponding form on this guide list.

Question 4 Do you have any guarantee about my order?

Best Answer: Smalltao is reliable Taobao agent. We guarantee all the interest of our customers. We promise that all the products will sent out based on your shipping address, you can estimate your goods for 15-35 days! For exchange size or return item, you can read our return policy(http://www.smalltao.com/help/42/Return%20Policy.aspx) or contact us(sales@smalltao.com).

Question 5 What to do if you think shipping cost is over budget?

Best Answer: Our goal is to save your money! You can estimate the shipping cost before you complete the order. If you think the shipping service is not the one you used before. You can advice us your shipping service(DHL, Fedex, Middle East Express), then we will calculate the total price for you!

Question 6 How to find a good taobao seller to promise the good product quality ?

Best Answer: When you choose your favorite products, please note some parameters of the supplier, which would help you buy products much more suitable and satisfied.

* The level of the seller(it should be crown shape level, diamond shape level or other shape levels will be lower than crown shape level).

Besides, smalltao.com will also put special logos "Assurance A+ Plus" which are best sellers as follows:

* Positive feedback from customers.

* High reputation of the seller.
  Step 1:

Step 2:
You will be taken into taobao.com product detailed page and found related seller information:

If you have more questions, you can leave your comment here or ask our online support.