Showing posts with label shipping cost. Show all posts
Showing posts with label shipping cost. Show all posts

Friday, August 23, 2013

About Shipping cost at Alsotao.com

Ask: "i just check the shipping cost on your site taobao agent, it seems a little expensive ? "

Answer: "We www.alsotao.com are taobao agent, so our weight is estimated; we will recalculate the final weight when the item arrives in our warehouse. 
We will email our customers to add the freight difference if the weight is heavier; 
and will return the difference after shipping when the final weight is lighter.
This is the limitation of our operation mode, hope you can give us some understanding and support for this."

Know More:

============
Sobre el coste de envío a Alsotao.com

cliente pregunte: "Acabo de comprobar el precio de envío en su sitio, me parece un poco caro?"

alsotao respondió "Nosotros somos www.alsotao.com agente del taobao, por lo que nuestro peso se estima, se volverá a calcular el peso final que llega el artículo en nuestro almacén.
Le enviaremos a nuestros clientes para añadir la diferencia de carga si el peso es más pesado;
y devolverá la diferencia después de envío cuando el peso final es más ligero.
Esta es la limitación de nuestro modo de funcionamiento, espere que usted pueda dar un poco de comprensión y apoyo para esto. "

Saber más:

Wednesday, March 13, 2013

Rivals KT88 tube amplifier

Rivals KT88 tube amplifier

About the Order Number: S0223090754. I bought the Rivals
KT88 tube amplifier. I bought it because it comes with 2 Shuguang Treasure KT88-Z tubes. A really great upgrade and still the amplifier is a bargain!


The communication with alsotao is very good. They really send very fast replies on every question. When I ordered the amplifier I knew the weight and shipping costs was incorrect. Alsotao charged a to low value. After weighing they send me the correct value for the weight. I checked the value for shipping and it was correct. Alsotao did not charge any extra costs! So that makes me feel confident that alsotao taobao agent does a good job. 

I'm very curious how fast and good the shipping will be. Until now I'm very pleased with the service of alsotao!

Wednesday, July 25, 2012

Smalltao Shipping Discounts - Get 30% off

【Shipping Discounts - Get 30% off】
Dear fans, huge discounts are waiting for you!
We received voice from our customers who want shipping discounts start!! So we start new event^^
-------------------...---------------------
Event Time: July 25th - July 31th
Event Member: All Facebook Fans and new registers
---------------------------------------
Rules:
1.How can I get 30% discounts?
This event is for package which actual weight is between 200g - 2000g. After we upload image of actual weight, we will refund 30% discounts of shipping cost to your account.
***************************
2. How can I know my package is between 200g - 2000g?
(1) If you don't know the actual weight, you can ask our customer service first and they will contact the seller. Pls make sure the actual weight from Taobao seller including package.
(2) You can calculate weight by http://www.alsotao.com/help/34/Weight-Freight.aspx. This online tool will help you calculate the shiping charge.
(3) As I know, products like summer clothing, dresses, cellphone shell, caps, sunglasses are usually between 200g - 2000g. If you really want to know the actual weight, pls ask our customer service.
***************************
3. What can you do?
(1) Place an order, leave your order number(Made on July 25th - July 31th) below and we will check it.
(2) When products come to our warehouse, we will take actual weight and you can see the picture in your account.
(3) We will refund 30% freight to your account, for overweight package, it is unable to refund money.
(4) Each person only has one opportunity, for multi-orders, we can not refund money multi-times.
---------------------------------------
Hope you enjoy our new event^^Only one week time, hurry up!!


Monday, March 5, 2012

Benefits of buying something from smalltao.com

Recently, Xin Lin was asked by some Facebook Fans about shopping details on smalltao.com. Today, i would like to explain those online problems and hope everyone can find what they are looking for!!

Smalltao Promise:

What's the biggest benefits of buying something from smalltao.com?
1 Features: China factory price
2 Free: $0 USD Fee
3 Save: One-step Operate
4 Guarantee: Paypal,Credit Card, Western Union, TT, Money Gram
5 Offers: 40% off Speed Post(EMS,DHL), Standard Post(China/HK/SG Post)
6 Fastest: 24h online chat

Customers confused:

Question1: Your products are authentic or fake?

Best Answer: Our products are all made in China. If you buy some famous brand products, you can ask our customer service. They will tell you the turth if you choose the fake one.

Question2: Do I have to pay extra taxes if the price is higher than customs standards?

Best Answer: We don't charge extra fee, including charge fee and customer taxes. You don't need to pay taxes. You only need to pay the item price and shipping cost. If you still feel confused, just send an email to sales@smalltao.com.

Question3: What's the guarantee return policy on smalltao.com?

Best Answer: Exchange items and refund money can be accepted on smalltao.com. All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. Read more details at http://www.smalltao.com/help/42/Return%20Policy.aspx.

Question4: How can I estimate the shipping cost?

Best Answer: Shipping costs are calculated individually for each order based on the number and weight of items in your order, as well as the shipping method chosen. For this reason, the price displayed on product information pages does not include shipping, you can estimate shipping cost via the following website link: http://www.smalltao.com/help/45/Weight-Freight.aspx
Our system automatic default coutry is United States, if you are Russian/Spain/Brazil, drop down menu and choose your country. 

There are two shipping method for you: One is standard post, the other is EMS. Our system automatic default shiping service is standard post(China/HK/SG Post), depands the weight of your goods and you can choose different shipping service, i.e. EMS,DHL.

Question 5: How can I track my package if it shipped out?

Best Answer: You can log in your account and choose order status, then you can easily track your item status through tracking# we offered. Below is related status-tracking website links which depended on shipping methods you choose:
A. Express delivery service:
B. Standard post service:
 * China post (small parcel & large parcel) service
* Hong Kong post service:
*Singapore post service:
* UPS delivery service:
If you have more questions, you can leave your comment here or ask our online support.